Client Care Plans

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Our award-winning cloud-based monitoring system allows us to detect and resolve common issues in your home, business, or house of worship without having to bother you. Plus you get an App – Meet Violet!

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Cloud Based Monitoring

Protect Your
Investment

What Happens If Your System Goes Down?

The beauty of a well designed network is you don’t see it. It is seamless. However, there is a lot going on behind the scenes. There are a number of devices talking to one another locally and to the internet. Any one of these devices can fail. Problems that may arise could be as simple as an unplugged router or something more complicated such as an interference problem slowing down the network. In the past, the solution was to send out a technician to track down and fix the problem; an effort that could sometimes take hours.

Today, we have invested in the latest monitoring equipment that will spare you the frustration of trying to track down the source of the problem. At the core of the Client Care Plan is a remote management tool that allows our technicians to detect, diagnose and resolve certain problems without having to show up at your door. It also includes an annual home automation “tune-up” that is critical to maintaining the system’s overall performance and lifespan.

A Simplified Client Care Plan is a proactive approach to protecting your investment with a sophisticated automation system. The annual cost of the Client Care plan could easily offset the cost of service calls. The Simplified Client Care plan will save you time and money in two ways: one, by diagnosing and fixing a system problem remotely without sending out a technician, and two, providing us the ability to diagnose the problem remotely, knowing exactly where the problem is and equipped with the tools and/or device to repair or replace it.

Device Servicing & Support

You have the ability to monitor & reboot devices and even troubleshoot before contacting us.

CONTROL YOUR NETWORK

Get an alert when a new device connects to your network. You can revoke access even if a device already has your password.

CREATE A SERVICE TICKET

Inside our app, you can quickly create a service ticket with all the proper information we need to expedite fixing your system.

PARENTAL CONTROL ON ALL TECH DEVICES

Also coming soon, you will be able to place time limits and control which websites can be viewed on your childrens' tech devices.

SUPPORT FROM THE MANUFACTURER

Having issues with your device? Coming soon, you'll be able to directly contact the manufacturer inside the app.

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