Client Care Plans
Our award-winning cloud based monitoring system allows us to detect, diagnose, and resolve common issues without having to bother you. Plus you get an App too – Meet Violet!
Cloud Based Monitoring
The beauty of a well designed network is you don’t see it. It is seamless. However, there is a lot going on behind the scenes. There are a number of devices talking to one another locally and to the internet. Any one of these devices can fail. Problems that may arise could be as simple as an unplugged router or something more complicated such as an interference problem slowing down the network. In the past, the solution was to send out a technician to track down and fix the problem; an effort that could sometimes take hours.
Today, we have invested in the latest monitoring equipment that will spare you the frustration of trying to track down the source of the problem. At the core of the Client Care Plan is a remote management tool that allows our technicians to detect, diagnose and resolve certain problems without having to show up at your door. It also includes an annual home automation “tune-up” that is critical to maintaining the system’s overall performance and lifespan.
A Simplified Client Care Plan is a proactive approach to protecting your investment with a sophisticated automation system. The annual cost of the Client Care plan could easily offset the cost of service calls. The Simplified Client Care plan will save you time and money in two ways: one, by diagnosing and fixing a system problem remotely without sending out a technician, and two, providing us the ability to diagnose the problem remotely, knowing exactly where the problem is and equipped with the tools and/or device to repair or replace it.