Member Care Plans

Join CO-DA SHIELD

Your technology deserves the best when it comes to tech support. With devices and services talking to each other instantaneously and providing us with on-demand experiences, this complexity requires sophisticated support to continue running smoothly. With several new support features, our service team can consistently deliver the world-class service you’ve come to expect.

CO-DA Shield | Award-Winning Cloud-Based Monitoring System

Protect Your
Investment Today

Member Care Plans

Direct Customer Support

Remote Cloud-Based Monitoring

DIRECT CUSTOMER SUPPORT

INTRODUCING
CO-DA SHIELD

Cloud Based Monitoring

Protect Your
Investment

What Happens If Your System Goes Down?

The beauty of a well designed network is you don’t see it. It is seamless. However, there is a lot going on behind the scenes. There are a number of devices talking to one another locally and to the internet. Any one of these devices can fail. Problems that may arise could be as simple as an unplugged router or something more complicated such as an interference problem slowing down the network. In the past, the solution was to send out a technician to track down and fix the problem; an effort that could sometimes take hours. Our member care plans, however, change the game.

Today, our client care plans are comprised of the latest monitoring equipment that will spare you the frustration of trying to track down the source of the problem. At the core of the Client Care Plan is a remote management tool that allows our technicians to detect, diagnose and resolve certain problems without having to show up at your door. It also includes an annual home automation “tune-up” that is critical to maintaining the system’s overall performance and lifespan.

A Simplified Client Care Plan is a proactive approach to protecting your investment with a sophisticated automation system. The annual cost of the Client Care plan could easily offset the cost of service calls. The Simplified Client Care plan will save you time and money in two ways: one, by diagnosing and fixing a system problem remotely without sending out a technician, and two, providing us the ability to diagnose the problem remotely, knowing exactly where the problem is and equipped with the tools and/or device to repair or replace it.

Complete Remote Support

We provide a dedicated 24/7 remote troubleshooting team to respond to you around-the-clock.

Prioritized Urgent Response

We have advanced technicians on call from 9am to 10pm, 7 days a week to ensure your needs are met as ASAP.

Preferred Service Labor Rates

Clients on Priority, Proactive, and Signature memberships pay a lower hourly rate for any billable service.

Device Servicing & Support

You have the ability to monitor & reboot devices and even troubleshoot before contacting us.

CONTROL YOUR NETWORK

Get an alert when a new device connects to your network. You can revoke access even if a device already has your password.

CREATE A SERVICE TICKET

Inside our app, you can quickly create a service ticket with all the proper information we need to expedite fixing your system.

PARENTAL CONTROL ON ALL TECH DEVICES

Also coming soon, you will be able to place time limits and control which websites can be viewed on your childrens' tech devices.

SUPPORT FROM THE MANUFACTURER

Having issues with your device? Coming soon, you'll be able to directly contact the manufacturer inside the app.

Technology Reviews

To make sure we keep your system up-to-date and continue to exceed your expectations, we can send a member of our team out to your home to do a service check-up.

Signature Experience

For our most discerning clients, you'll have front-of-the-line access to service and our fastest guaranteed response times for quality support and care!

Lifestyle Technology that Simplifies and Inspires

A New Era Of Support

Your technology deserves the best when it comes to tech support, and we have made a substantial investment in our service team to ensure you get exactly that.

Leave a Review


Join CO-DA!