The beauty of a well designed network is you don’t see it. It is seamless. However, there is a lot going on behind the scenes. There are a number of devices talking to one another locally and to the internet. Any one of these devices can fail. Problems that may arise could be as simple as an unplugged router or something more complicated such as an interference problem slowing down the network.

In the past, the solution was to send out a technician to track down and fix the problem; an effort that could sometimes take hours. Our member care plans, however, change the game.

Today, our client care plans are comprised of the latest monitoring equipment that will spare you the frustration of trying to track down the source of the problem.

At the core of the Client Care Plan is a remote management tool that allows our technicians to detect, diagnose and resolve certain problems without having to show up at your door. It also includes an annual home automation “tune-up” that is critical to maintaining the system’s overall performance and lifespan.