The beauty of a well designed network is you don’t see it. It is seamless. However, there is a lot going on behind the scenes. There are a number of devices talking to one another locally and to the internet. Any one of these devices can fail. Problems that may arise could be as simple as an unplugged router or something more complicated such as an interference problem slowing down the network.
In the past, the solution was to send out a technician to track down and fix the problem; an effort that could sometimes take hours. Our member care plans, however, change the game.