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Your technology deserves the best
when it comes to tech support
24/7/365 MEMBERSHIP SUPPORT PLATFORM
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A new era of support
Rapid Response 24/7
Our memberships offer guaranteed response times from our remote support team 24/7/365. If the issue can’t be resolved remotely, our advanced support team will be in touch within 1 hour to pick up where the remote team left off.
Prioritized Scheduling & After-Hours Appointments
When an on-site service call is needed, who wants to wait? Our members enjoy the convenience of night and weekend on-site support for urgent issues. Additionally, members jump to the front of the line with prioritized scheduling. It’s the peace of mind that professional help is available when you need it.
Proactive System Monitoring
Wouldn’t it be nice if someone could remotely monitor the health of your system? Our service team is trained to identify problems, begin troubleshooting, and put intelligent solutions into motion before the problem becomes an inconvenience.
what our members are saying
DIRECT CUSTOMER SUPPORT
What Happens If Your System Goes Down?
The beauty of a well designed network is you don’t see it. It is seamless. However, there is a lot going on behind the scenes. There are a number of devices talking to one another locally and to the internet. Any one of these devices can fail. Problems that may arise could be as simple as an unplugged router or something more complicated such as an interference problem slowing down the network.
In the past, the solution was to send out a technician to track down and fix the problem; an effort that could sometimes take hours. Our member care plans, however, change the game.
Today, our client care plans are comprised of the latest monitoring equipment that will spare you the frustration of trying to track down the source of the problem.
At the core of the Client Care Plan is a remote management tool that allows our technicians to detect, diagnose and resolve certain problems without having to show up at your door. It also includes an annual home automation “tune-up” that is critical to maintaining the system’s overall performance and lifespan.
A Simplified Client Care Plan is a proactive approach to protecting your investment with a sophisticated automation system. The annual cost of the Client Care plan could easily offset the cost of service calls.
The Simplified Client Care plan will save you time and money in two ways: one, by diagnosing and fixing a system problem remotely without sending out a technician, and two, providing us the ability to diagnose the problem remotely, knowing exactly where the problem is and equipped with the tools and/or device to repair or replace it.