Announcing a New Era of Support
We have launched a new and improved 24/7/365 support platform!
Today’s homes and commercial spaces are more connected than ever before, with devices and services talking to each other instantaneously and providing us with on-demand experiences. This complexity enriches our daily lives yet it also requires sophisticated support to continue running smoothly.
Your technology deserves the best when it comes to tech support, and we have made a substantial investment in our service team to ensure you get exactly that. With several new support features, we can consistently deliver the world-class service you’ve come to expect.
New Support Benefits:
Remote Support
We provide a dedicated 24/7 remote troubleshooting team to respond to you around-the-clock. We also outfit our projects with top-of-the-line remote troubleshooting tools so our technicians can quickly diagnose and resolve issues and get you back to living your life.
Prioritized Urgent Response
We have advanced technicians on call from 9am to 10pm, 7 days a week. This ensures we are able to meet your expectations if you need or prefer access to prioritized same-day or next-day support.
Preferred Service Labor Rates
In addition to prioritized response, clients on Priority, Proactive, and Signature memberships also pay a lower hourly rate for any billable service.
Tech Reviews
We want to make sure your system grows with you as your needs change and technology evolves. To make sure we keep your system up-to-date and continue to meet or beat your expectations, we can send a member of our team out to your home or place of business to do a service check-up and let you know what’s new that you may be interested in.
The Signature Experience
For our most discerning clients, you’ll have front-of-the-line access to service and our fastest guaranteed response times.
Click here to explore membership plans: Residential Membership Plans & Commercial Membership Plans
We look forward to providing you with an unparalleled technology support experience.
